Cancellation and Refund Policy

1. Failed, duplicate or excess payments

If money was taken from you but no credit was added, or you paid twice, or you paid more than was due, we refund the amount in full to the original payment method within 5 to 7 working days of it being reported to us or of our finding it.

2. Prepaid call credit

• Unused credit is non-refundable once it has been added to your account.
• Used minutes are never refundable.
• Credit does not expire, so unused credit stays on your account for you to use.

3. Project work and other services

Cancellation and refunds for project work, and for any service sold under a proposal or agreement, follow the terms of that proposal or agreement.

4. How to ask for a refund

Email info@datovasystems.com with:

• the top-up request number (TOPUP-…) shown in the DCalls portal
• the Razorpay payment ID (it starts with "pay_"), or your bank transfer reference
• the date and amount of the payment

We reply within 2 working days.

5. How refunds are paid

Refunds go back to the original payment source: the same card, UPI account, bank account or wallet. After we start a refund, the time it takes to reach you depends on your bank or card issuer, typically 5 to 7 working days.

6. Cancelling the service

You can stop using Datova DCalls at any time. There is no notice period and no cancellation charge. To close your account, email info@datovasystems.com. Unused credit is not refunded when you cancel (section 2). Your data is then handled as our Privacy Policy describes.

Contact

Legal name

Datova Systems (sole proprietorship)

Address

MGUIF, Mahatma Gandhi University CampusKottayam, Kerala 686560, India

Email

info@datovasystems.com

Phone

+91 87147 99366

Support hours

Monday to Friday, 10:00 to 18:00 IST

GSTIN

32BBPPJ3064G1ZR