Shipping and Delivery Policy
Last updated: 16 October 2026
We sell software services and prepaid call credit. Nothing physical is shipped, and there are no shipping charges.
1. Delivery of call credit
- Online payment (Razorpay): the minutes are added to your Datova DCalls account immediately after the payment succeeds.
- Bank transfer: the minutes are added within 1 working day after we confirm that the transfer has reached us.
Your GST tax invoice is available in the DCalls portal.
2. Delivery of other services
The DCalls service and our client portal are delivered online, through your account. Project work is delivered as set out in its proposal or agreement: online, on our servers or on yours.
3. If your credit has not arrived
If the minutes have not been added within the time above, email info@datovasystems.com with the top-up request number (TOPUP-…) and the payment ID. If a payment failed or was taken twice, our Refund Policy applies.
Contact
- Legal name
- Datova Systems (sole proprietorship)
- Address
- MGUIF, Mahatma Gandhi University CampusKottayam, Kerala 686560, India
- info@datovasystems.com
- Phone
- +91 87147 99366
- Support hours
- Monday to Friday, 10:00 to 18:00 IST
- GSTIN
- 32BBPPJ3064G1ZR