Terms and Conditions

1. Our services

We provide software services: ERP implementation and development, data migration and integration, AI automation and applied AI, and the software products described on this website. For project work, the scope, price and timetable are set out in a written proposal, quotation or agreement. Where that document says something different from these terms, that document applies.

We also provide Datova DCalls, a cloud call-centre and AI voice-agent service for businesses. Its AI agent answers your customers' phone calls in Malayalam and English, arranges callbacks, records calls, sends WhatsApp order updates and gives you reports. DCalls is sold as prepaid call credit (section 5).

2. Business customers only

Our services are sold to businesses, not to consumers. By buying, you confirm that you are acting for a business and that you are authorised to accept these terms on its behalf.

3. Your account

• Keep your usernames and passwords confidential, and give each person their own login.
• You are responsible for everything done under your accounts.
• Tell us straight away if you think an account has been misused.
• Keep your business details (legal name, address, GSTIN) correct. We print them on your tax invoices.

4. Prices, payment and invoices

Prices are in Indian rupees (INR) unless your proposal or invoice states another currency. DCalls credit prices include 18% GST. We issue a GST tax invoice for every purchase.

You can pay online through Razorpay (UPI, cards, net banking and wallets) or by bank transfer. Project work is invoiced as its proposal or agreement sets out.

5. Prepaid call credit (Datova DCalls)

• You buy a credit package in the DCalls portal. The minutes are added to your account immediately after a successful online payment, or within 1 working day after we confirm a bank transfer.
• How minutes are counted: calls shorter than 11 seconds are not charged. A call of 11 to 60 seconds is charged as one full minute. After the first minute, a call is charged by the second; for example, a call of 1 minute 25 seconds is charged as 1 minute 25 seconds. Talk time is measured by our system.
• Credit does not expire.
• The service runs while your account has credit. The portal warns you when your balance is running low. When it reaches zero, the AI agent may stop answering calls until you buy more credit.
• Credit can be used only on the account it was bought for. It cannot be transferred or exchanged for cash, except as our Refund Policy provides.

6. Acceptable use

You must not use our services to:

• make spam, unsolicited or bulk marketing calls, or send such messages
• make calls or send messages that break Indian law, including the rules on unsolicited commercial communication
• carry fraudulent, threatening, abusive or otherwise unlawful content, or impersonate anyone
• test, probe or get around the security of our systems, or interfere with other clients' use of them
• resell the service without our written agreement

Your own customers are your responsibility. You must have a lawful basis, and consent where the law requires it, for the calls, recordings and WhatsApp messages made for you, and you must tell callers that calls may be recorded, for example with a recorded notice at the start of each call. You are also responsible for the information you give us to set up the AI agent, such as your products, prices and policies.

7. AI answers can be wrong

The AI agent answers automatically from the information you and your systems give it. Like any AI, it can misunderstand a caller or give an answer that is incomplete or wrong. You remain responsible for your business decisions and for what you promise your customers. Check call summaries and recordings, and do not rely on the agent for decisions that need a person's judgement.

8. Availability

Our services depend on telecom carriers, internet connections and other providers (speech, AI, WhatsApp, online stores, payments) that we do not control. We work to keep the services running, but we do not guarantee that they will be uninterrupted or free of errors.

9. Data and ownership

You own your data, including your call recordings, transcripts and customer records. Our Privacy Policy explains how we handle it.

We own our software. While you use a service, you have a non-exclusive, non-transferable right to use the software that provides it. Ownership of software built for you under a proposal or agreement is as that document states.

10. Suspension

We may suspend or end your access if an amount you owe is not paid, if you break section 6, or if a telecom carrier or authority requires it. Where it is reasonable, we will tell you first and give you a chance to put things right; we may act at once in cases of serious misuse or where the law requires it.

You can stop using a service at any time. Our Refund Policy explains what happens to unused credit.

11. Limitation of liability

As far as the law allows, we are not liable for indirect or consequential loss, or for loss of profit, revenue, business, data or goodwill. Our total liability for any claim relating to a service is limited to the amount you paid us for that service in the 3 months before the event that gave rise to the claim. Nothing in these terms limits liability that cannot be limited by law.

12. Changes to these terms

We may update these terms. The new version is published on this page with a new "Last updated" date. If a change significantly affects you, we will tell you by email or in the portal before it takes effect. Continuing to use the service after that means you accept the change.

13. Law and courts

These terms are governed by the laws of India. The courts at Kottayam, Kerala have exclusive jurisdiction over any dispute arising from them.

Contact

Legal name

Datova Systems (sole proprietorship)

Address

MGUIF, Mahatma Gandhi University CampusKottayam, Kerala 686560, India

Email

info@datovasystems.com

Phone

+91 87147 99366

Support hours

Monday to Friday, 10:00 to 18:00 IST

GSTIN

32BBPPJ3064G1ZR